At Musarrat’s Serene, your privacy and the protection of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make a purchase from our online store. By accessing our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you interact with our website:
- Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, and payment information (such as credit card details).
- Non-Personal Information: We also collect non-personal data, such as browsing history, IP addresses, and device information, to improve the user experience and analyze site traffic.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your shopping experience. Cookies help us remember your preferences, keep track of your shopping cart, and personalize your visit.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Your Orders: We use your personal information to fulfill and deliver your orders, process payments, and communicate order updates.
- Customer Support: Your contact details may be used to respond to inquiries, provide customer service, and resolve any issues you may have with your order.
- Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or special offers related to our products and services. You can opt-out of these communications at any time.
- Website Improvement: Non-personal data is used to analyze user behavior and improve the functionality and performance of our website.
3. How We Protect Your Information
We take the security of your personal information seriously and use industry-standard encryption technology to protect your data during transmission and storage. Access to your personal information is restricted to authorized personnel only, and we take necessary precautions to prevent unauthorized access.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers who assist us in operating our business, such as:
- Payment Processors: To process payments securely.
- Shipping Partners: To deliver your orders to you.
- Marketing and Analytics: To help us improve our website and communicate with you effectively (if you have opted in).
All third-party providers are contractually obligated to safeguard your information and use it only for the services they are contracted to provide.
5. Your Rights and Choices
You have the following rights concerning your personal information:
- Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
- Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
- Data Deletion: You can request that we delete your personal information. Please note that some information may need to be retained for legal or administrative purposes.
6. Third-Party Links
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected such information, please contact us immediately so we can remove it from our records.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. Please review this policy periodically to stay informed about how we are protecting your information.